“You know, the Manager wants to see me… I don’t know why the heck he is interesting in meeting me . He just said , wants to talk about some project related thing.”
“Oh , That’s a positive sign, maybe he wants to involve you in some good work. Might be some change of project.”
“Let’s see, what happens !”
A tall, dark man with well maintained physique, passed my cubical saying that he wanted to meet me in next five minutes , in the meeting room situated at the corner side of the working area.
Within five minutes we were inside the room sitting face to face. The only difference had been a cup of coffee, that was missing in my hands. While he was enjoying a cold coffee (surely taken from CCD), I was sitting idle along with a spiritless look.
“So, We have something really important to discuss. As we have a lot of people finding opportunities to move to the location of the client ,so called ‘on-site’ , we are left with a lot of places to filled after they leave. Such an opportunity awaits you. You have been in this project for marginal time, and I think you are quite familiar with both the front end and back end technologies and terminologies…”
“Actually front end,in back end, I just, worked on only few enhancements.”, I interrupted him in the middle, with a half grinning, half grimacing, look of distaste.
“Okay, I think you must have a proper understanding of current project. There are some people, in the support section of this project, who are moving apart, and I am here to suggest you to avail this opportunity.”
“But… I am not interested in the kind of work done in support field.”
“What do you mean you are not interested ?”
“I mean…Err… I don’t feel the kind of work, good enough, they do in support.”
“You never have been in support , how can you say like that ?”
“Yes, I have been in buffer for some days in support team prior to coming into this one. I have seen them working. And I also, don’t like the timing in which they work,generally, there was two shifts there. One was morning from 7 am to 5 pm and another from 12pm to 9pm. I am not comfortable with either of the shifts.”
“That’s not a valid point, how can you say about there work not good enough. They also do the same work as we do in development.The only difference is, You get tickets there, and you have to solve them within a time period.”
“Yes , when you get tickets you solve them and the rest of the time, I have seen people wandering around the food courts for tea or gossip. I don’t find it as a challenging work. And also you have to work during weekend, providing support services sitting at home.”
“That’s a misconception that support work in not as much challenging as development. I want to tell you about one of my colleagues, who is, at Manager post, in Apple. Can you believe he was in support work, for a long period of four years. You can be there just for a short duration of 18 to 24 months.”
“That’s not a short duration. I don’t see any work pressure there, you get tickets, you solve them , other times , you sit idle. And you can’t learn things without feeling any pressure. We have less opportunities of learning new things…...”
Meanwhile the conversation was interrupted by a phone call at his mobile. Finishing his call for 2-3 minutes, he came to the point again.
“Yeah! ,Sorry for the interruption, Where were we! , OK ..Think about it more like this, you get idle time, you can utilize them in learning new technologies. You can learn whatever you want, whether its Java, .NET or web based html. I don’t see any valid reason , why don’t you want to work in support ?”
“Err…. the reason is still same, I am not interested at all, I don’t see that work neither inspiring nor motivating.”
Thinking for few seconds he said, “Well, I just want you to wait here for sometimes, till the TL of the support team visits you. Let me check whether she is available or not. Talk to her, and if she is able to convince you then we are all set, otherwise don’t say directly ‘No’ to her.”
All I wanted was, to yell at his back , Is it like so. First you killed our technology interests and now you want us to do work as per your likings. Forget about the Customer Delight, you boast about, are you keeping the delight of your own employees.
In a duration of five minutes a lady walks in, with glasses perched on the tip of her nose, and the same drama was repeated for one more time.