“You know, the Manager wants to see
me… I don’t know why the heck he is interesting in meeting me . He just said ,
wants to talk about some project related thing.”
“Oh , That’s a positive sign, maybe
he wants to involve you in some good work. Might be some change of
project.”
“Let’s see, what happens
!”
A tall, dark man with well maintained
physique, passed my cubical saying that he wanted to meet me in next five
minutes , in the meeting room situated at the corner side of the working
area.
Within five minutes we were inside the
room sitting face to face. The only difference had been a cup of coffee, that
was missing in my hands. While he was enjoying a cold coffee (surely taken from
CCD), I was sitting idle along with a spiritless look.
“So, We have something really
important to discuss. As we have a lot of people finding opportunities to move
to the location of the client ,so called ‘on-site’ , we are left with a lot of
places to filled after they leave. Such an opportunity awaits you. You have been in this
project for marginal time, and I think you are quite familiar with both the
front end and back end technologies and terminologies…”
“Actually front end,in back end, I
just, worked on only few enhancements.”, I interrupted him in the middle,
with a half grinning, half grimacing, look of distaste.
“Okay, I think you must have a proper
understanding of current project. There are some people, in the support section
of this project, who are moving apart, and I am here to suggest you to avail
this opportunity.”
“But… I am not interested in the kind
of work done in support field.”
“What do you mean you are not
interested ?”
“I mean…Err… I don’t feel the kind of
work, good enough, they do in support.”
“You never have been in support , how
can you say like that ?”
“Yes, I have been in buffer for some
days in support team prior to coming into this one. I have seen them working.
And I also, don’t like the timing in which they work,generally, there was two
shifts there. One was morning from 7 am to 5 pm and another from 12pm to 9pm. I
am not comfortable with either of the shifts.”
“That’s not a valid point, how can
you say about there work not good enough. They also do the same work as we do
in development.The only difference is, You get tickets there, and you have to
solve them within a time period.”
“Yes , when you get tickets you solve
them and the rest of the time, I have seen people wandering around the food
courts for tea or gossip. I don’t find it as a challenging work. And also you
have to work during weekend, providing support services sitting at
home.”
“That’s a misconception that support
work in not as much challenging as development. I want to tell you about one of
my colleagues, who is, at Manager post, in Apple. Can you believe he was in
support work, for a long period of four years. You can be there just for a short
duration of 18 to 24 months.”
“That’s not a short duration. I don’t
see any work pressure there, you get tickets, you solve them , other times ,
you sit idle. And you can’t learn things without feeling any pressure. We have
less opportunities of learning new things…...”
Meanwhile the conversation was
interrupted by a phone call at his mobile. Finishing his call for 2-3 minutes,
he came to the point again.
“Yeah! ,Sorry for the interruption,
Where were we! , OK ..Think about it more like this, you get idle time, you can
utilize them in learning new technologies. You can learn whatever you want,
whether its Java, .NET or web based html. I don’t see any valid reason , why
don’t you want to work in support ?”
“Err…. the reason is still same, I am
not interested at all, I don’t see that work neither inspiring nor
motivating.”
Thinking for few seconds he said,
“Well, I just want you to wait here for sometimes, till the TL of the support
team visits you. Let me check whether she is available or not. Talk to her, and
if she is able to convince you then we are all set, otherwise don’t say directly
‘No’ to her.”
All I wanted was, to yell at his back ,
Is it like so. First you killed our technology interests and now you want us
to do work as per your likings. Forget about the Customer Delight, you boast
about, are you keeping the delight of your own employees.
In a duration of five minutes a lady
walks in, with glasses perched on the tip of her nose, and the same drama was
repeated for one more time.